Terms & Conditions

Welcome to Woo Casino. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and Woo Casino ("we", "us", "our", "the Casino") regarding your access to and use of the Woo Casino website, woocasino platform, and all related services provided by Woo Casino Australia.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Woo Casino" or "the Casino" refers to the online casino platform operating under the brand name Woo Casino, including woocasino.com and all associated services.
• "Account" means the personal gaming account created by a Player through the Woo Casino login process to access services at Woo Casino Australia.
• "Player" or "User" refers to any individual who registers for and uses services provided by Woo Casino.
• "Bonus" refers to any Woo Casino bonus, promotional offer, free spins, or other incentives provided by the Casino.
• "Real Money" means Australian Dollars (AUD) or other currencies deposited by Players into their Woo Casino account.
• "Games" refers to all casino games, slots, table games, and other gaming products available on the woocasino platform.
• "Services" means all products, games, features, and functionalities offered by Woo Casino.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register and play at Woo Casino, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater.
• Be a resident of Australia or a jurisdiction where online gambling is legal and regulated.
• Not be a resident of any restricted territory as defined in Section 2.4.
• Have the legal capacity to enter into a binding agreement.
• Not be registered or attempting to register with Woo Casino if you have previously been excluded or self-excluded.

2.2 Account Creation

When you create a Woo Casino login account, you agree to:

• Provide accurate, current, and complete information during the woocasino registration process.
• Maintain only one account per person. Multiple accounts are strictly prohibited.
• Keep your login credentials confidential and secure.
• Notify Woo Casino immediately of any unauthorized use of your account.
• Accept full responsibility for all activities conducted through your account.

2.3 Verification Requirements

Woo Casino Australia reserves the right to request identity verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Payment method verification (credit card images, e-wallet screenshots)
• Source of funds documentation

Failure to provide requested documents within 30 days may result in account suspension or closure.

2.4 Restricted Territories

Players from the following jurisdictions are prohibited from registering at Woo Casino:

• United States of America and its territories
• United Kingdom
• France and French territories
• Netherlands and Dutch territories
• Spain
• Any jurisdiction where online gambling is prohibited by law

3. Account Responsibilities

3.1 Security

You are solely responsible for:

• Maintaining the confidentiality of your Woo Casino login credentials.
• All activities and transactions conducted through your woocasino account.
• Ensuring your computer and mobile devices are protected with up-to-date security software.
• Logging out of your Woo Casino account after each session.

3.2 Prohibited Activities

Players are strictly prohibited from:

• Using Woo Casino services for any illegal or fraudulent purposes.
• Creating multiple accounts or allowing others to use your account.
• Using VPNs, proxies, or other tools to disguise your location.
• Colluding with other players or engaging in any form of cheating.
• Using automated systems, bots, or software to play games.
• Exploiting software vulnerabilities or errors in Woo Casino games.
• Engaging in money laundering or other financial crimes.
• Abusing Woo Casino bonus promotions or terms.

3.3 Account Closure

Woo Casino reserves the right to suspend or terminate your account immediately if:

• You breach any terms of this Agreement.
• We suspect fraudulent, illegal, or abusive activity.
• You fail to provide required verification documents.
• You request voluntary self-exclusion.
• Your account remains inactive for more than 12 consecutive months.

4. Deposits and Withdrawals

4.1 Deposits

When making deposits to your Woo Casino account:

• All deposits must be made in Australian Dollars (AUD) or other accepted currencies.
• Minimum deposit amounts apply as specified on the woocasino deposit page.
• You must use payment methods registered in your own name.
• Deposits are typically processed instantly, but may take up to 24 hours.
• Woo Casino does not charge deposit fees, but third-party payment processors may apply charges.

4.2 Withdrawals

Withdrawal terms at Woo Casino Australia:

• Minimum withdrawal amount: AUD 20 (or equivalent).
• Maximum withdrawal amount may be limited based on account verification status and VIP level.
• Withdrawals must be made to the same payment method used for deposits where possible.
• Processing time: 24-72 hours for e-wallets, 3-5 business days for cards, 5-7 business days for bank transfers.
• You must complete account verification before processing your first withdrawal.
• Woo Casino reserves the right to request additional verification before processing withdrawals.

4.3 Wagering Requirements

Before withdrawing funds from a Woo Casino bonus:

• All bonus wagering requirements must be completed as specified in the promotion terms.
• Only eligible games contribute to wagering requirements (slots typically 100%, table games may vary).
• Maximum bet limits apply while wagering bonus funds (typically AUD 5 per spin/hand).
• Bonus funds and winnings may be forfeited if requirements are not met within the specified timeframe.

5. Bonuses and Promotions

5.1 General Bonus Terms

All Woo Casino bonus offers are subject to the following conditions:

• Bonuses are intended for recreational players only and are limited to one per person, household, IP address, or device.
• Each woocasino bonus has specific terms including wagering requirements, eligible games, maximum bet limits, and expiration dates.
• Players must opt-in to receive bonuses unless they are automatically credited.
• Woo Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonus abuse will result in immediate account closure and forfeiture of all funds.

5.2 Welcome Bonus

The Woo Casino Australia welcome bonus is available to new players who:

• Register a new woocasino login account.
• Make their first qualifying deposit.
• Meet the minimum deposit requirement specified in the promotion.
• Complete account verification within 30 days.

5.3 Bonus Forfeiture

Woo Casino may void bonuses and related winnings if:

• Wagering requirements are not completed within the specified timeframe.
• Maximum bet limits are exceeded while playing with bonus funds.
• Restricted games are played with bonus funds.
• Multiple accounts are detected attempting to claim the same bonus.
• Any terms of the bonus offer or these Terms & Conditions are violated.

6. Game Rules and Fair Play

6.1 Game Integrity

All games at Woo Casino:

• Are provided by licensed and certified third-party game providers.
• Use certified Random Number Generators (RNG) to ensure fair outcomes.
• Display Return to Player (RTP) percentages in game information sections.
• Are regularly tested and audited by independent testing agencies.

6.2 Game Malfunctions

In the event of a game malfunction:

• All affected bets and payouts are void.
• Woo Casino will credit any affected bets back to player accounts.
• The Casino is not liable for any losses resulting from technical failures or errors.
• Players must report suspected malfunctions immediately to customer support.

6.3 Betting Rules

When playing at woocasino:

• All bets are final once confirmed.
• Woo Casino reserves the right to void bets placed in error or due to system malfunctions.
• Maximum bet and win limits may apply to specific games or account types.
• Irregular playing patterns may be investigated and could result in bet cancellation.

7. Responsible Gaming

7.1 Player Protection

Woo Casino Australia is committed to responsible gaming and provides tools to help players maintain control:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Self-exclusion options (24 hours, 7 days, 30 days, 6 months, permanent)
• Reality checks and gaming session notifications

7.2 Self-Exclusion

If you choose to self-exclude from Woo Casino:

• Your account will be immediately suspended for the chosen period.
• You will not be able to access your woocasino login during the exclusion period.
• You will not receive any marketing communications from the Casino.
• Any attempts to create new accounts will be identified and closed.
• Funds in your account will remain secure and can be withdrawn after the exclusion period ends.

7.3 Underage Gambling

Woo Casino has zero tolerance for underage gambling:

• Players under 18 years of age are strictly prohibited from using Woo Casino services.
• We employ age verification systems during registration and may request additional proof.
• Parents are encouraged to use parental control software to prevent minors from accessing online gambling sites.
• Any accounts found to belong to underage individuals will be immediately closed and funds confiscated.

8. Privacy and Data Protection

8.1 Information Collection

When you use Woo Casino, we collect:

• Personal identification information (name, date of birth, address)
• Contact information (email, phone number)
• Financial information (payment method details, transaction history)
• Technical data (IP address, device information, browser type)
• Gaming activity (bets placed, games played, win/loss records)

8.2 Data Usage

Woo Casino uses your information to:

• Provide and maintain woocasino services
• Process deposits and withdrawals
• Verify your identity and prevent fraud
• Send promotional communications (with your consent)
• Comply with legal and regulatory requirements
• Improve our services and user experience

8.3 Data Security

We protect your information through:

• SSL encryption for all data transmissions
• Secure servers protected by firewalls
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis
• Compliance with Australian Privacy Principles and international data protection standards

9. Intellectual Property

9.1 Ownership

All content, trademarks, and intellectual property on the Woo Casino platform are owned by or licensed to the Casino, including:

• The "Woo Casino" and "woocasino" brand names and logos
• Website design, layout, and graphics
• Software, games, and gaming content
• Text, images, audio, and video materials

9.2 Restrictions

You may not:

• Copy, reproduce, or distribute any Woo Casino content without written permission
• Use the Casino's trademarks or branding for commercial purposes
• Reverse engineer, decompile, or disassemble any Casino software
• Create derivative works based on Woo Casino content
• Frame or link to the woocasino website without authorization

10. Disputes and Complaints

10.1 Complaint Procedure

If you have a dispute with Woo Casino Australia:

1. Contact our customer support team via live chat or email at [email protected]
2. Provide detailed information about your complaint including account details, transaction IDs, and screenshots if applicable
3. Allow up to 72 hours for initial response and up to 14 days for full investigation
4. If the dispute is not resolved to your satisfaction, you may escalate to our management team

10.2 Alternative Dispute Resolution

If internal dispute resolution fails, you may contact:

• The licensing authority that regulates Woo Casino
• Independent dispute resolution services approved by the licensing authority
• Australian gambling regulators and consumer protection agencies

11. Limitation of Liability

11.1 Service Availability

Woo Casino does not guarantee:

• Uninterrupted access to the woocasino platform
• Error-free operation of games or services
• Availability of specific games or features at all times
• Compatibility with all devices or internet connections

11.2 Liability Exclusions

Woo Casino is not liable for:

• Losses resulting from technical failures, system downtime, or connectivity issues
• Unauthorized access to your account due to failure to keep credentials secure
• Delays or failures in payment processing caused by third-party payment providers
• Loss of potential winnings due to game malfunctions or errors
• Any indirect, consequential, or punitive damages

11.3 Maximum Liability

In any event, Woo Casino's total liability to you shall not exceed the value of deposits made to your account in the 90 days preceding the claim.

12. Amendments to Terms

12.1 Right to Modify

Woo Casino reserves the right to amend these Terms & Conditions at any time. Changes may be made to:

• Comply with new laws or regulatory requirements
• Reflect changes in our business practices or services
• Address security concerns or technical issues
• Improve clarity or correct errors

12.2 Notification

When we update these terms:

• The "Last Updated" date at the top of this page will be changed
• Significant changes will be notified via email or on-site notification
• You will be required to accept the new terms before continuing to use Woo Casino
• Continued use of the woocasino platform after changes constitute acceptance of the new terms

13. Governing Law and Jurisdiction

13.1 Applicable Law

These Terms & Conditions are governed by:

• The laws of the jurisdiction where Woo Casino is licensed and regulated
• Australian Consumer Law where applicable to Australian players
• International gambling regulations and standards

13.2 Jurisdiction

Any disputes arising from these terms or your use of Woo Casino shall be subject to the exclusive jurisdiction of the courts in the licensing jurisdiction, except where consumer protection laws require otherwise.

14. General Provisions

14.1 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Bonus Terms, and any game-specific rules, constitute the entire agreement between you and Woo Casino Australia.

14.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Failure by Woo Casino to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer your rights under these terms. Woo Casino may assign these terms to any affiliate or successor entity without notice.

14.5 Force Majeure

Woo Casino is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, government actions, or failures of third-party services.

15. Contact Information

If you have questions about these Terms & Conditions or any aspect of your Woo Casino experience, please contact us:

Thank you for choosing Woo Casino. We are committed to providing you with a safe, fair, and enjoyable online gaming experience. Please gamble responsibly and within your means.