Woo Casino Terms and Conditions

1. General Terms

These Terms and Conditions govern the use of the Woo Casino website and the services offered therein. By registering an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.1 Acceptance

By checking the "I accept" box during registration or by using any of our services, you fully accept these Terms and Conditions, as well as our Privacy Policy and other rules referenced herein.

1.2 Amendments

Woo Casino reserves the right to amend these Terms and Conditions at any time without prior notice. The most current version will always be available on our website. Continued use of our services after changes constitutes your acceptance of the modified terms.

2. Account Registration

2.1 Eligibility

To register and use Woo Casino services, you must:
• Be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
• Be a resident of a country where online gambling is permitted
• Be legally capable of entering into binding contracts
• Not be excluded from gambling by any applicable law or self-exclusion program

During registration, you must provide:
• Full legal name
• Date of birth
• Current residential address
• Valid email address
• Functioning telephone number
You are responsible for ensuring all information provided is accurate, complete, and up-to-date. Falsifying information may result in account termination and forfeiture of funds.

2.3 Account Verification

Woo Casino reserves the right to request verification documents at any time, including but not limited to:
• Government-issued photo identification
• Proof of address (utility bill, bank statement dated within the last 3 months)
• Proof of payment method ownership
Failure to provide requested documentation may result in account restrictions, including the suspension of withdrawals.

2.4 One Account Policy

Each player is permitted only one account. Multiple accounts held by the same person or household will be considered linked accounts. Woo Casino reserves the right to close duplicate accounts and confiscate any associated funds.

3. Financial Terms

3.1 Deposits

• Minimum deposit amount: $10 AUD (or equivalent in other currencies)
• Deposits must be made using payment methods registered in your name
• Deposit funds must only be used for wagering purposes
• Woo Casino reserves the right to request verification of the source of funds

3.2 Withdrawals

• Minimum withdrawal amount: $20 AUD (or equivalent in other currencies)
• Maximum withdrawal limits: $4,000 AUD per day, $16,000 AUD per week, $50,000 AUD per month
• Withdrawals are processed within 12 hours subject to account verification
• Withdrawals must be made to the same payment method used for deposits where possible
• Woo Casino reserves the right to process withdrawals via bank transfer regardless of the deposit method

Woo Casino does not charge fees for deposits or withdrawals. However, payment providers may impose their own fees, which are the player's responsibility.

All accounts are maintained in the currency selected during registration. Any currency conversion fees or exchange rate differences are the player's responsibility.

4. Bonuses and Promotions

4.1 General Bonus Terms

• All bonuses are subject to 40x wagering requirements unless otherwise stated
• Maximum bet while using bonus funds: $6.50 AUD (or equivalent)
• Bonus funds expire after 14 days if wagering requirements are not met
• Woo Casino reserves the right to revoke bonuses if abuse or fraudulent activity is detected
• Only one bonus can be active at a time per player

4.2 Game Contributions

Different games contribute varying percentages toward wagering requirements:
• Slots: 100%
• Table Games: 5-20% (varies by game)
• Live Dealer Games: 10%
• Video Poker: 10%
• Excluded games: Some games may be excluded from bonus play (see full list on promotions page)

Woo Casino reserves the right to restrict bonus eligibility based on:
• Player's country of residence
• Deposit method used
• Previous playing history
• Suspected bonus abuse

5. Game Rules

All games at Woo Casino use certified random number generators to ensure fair and random outcomes. Game return-to-player percentages are regularly audited by independent testing agencies.

5.2 Game Interruptions

In case of technical issues or game interruptions:
• Completed bets will be settled normally
• Incomplete game rounds will be canceled and stakes returned
• Progressive jackpot games follow specific rules detailed on the game page

5.3 Bet Limits

Woo Casino reserves the right to set and change minimum and maximum bet limits at any time. Players will be notified of changes affecting their gameplay.

6. Responsible Gambling

6.1 Self-Exclusion

Players may request self-exclusion for periods ranging from 24 hours to permanent exclusion. During self-exclusion, account access will be restricted, and new accounts cannot be created.

Players can set daily, weekly, or monthly deposit limits through their account settings. Limit decreases take effect immediately, while increases require a 24-hour cooling-off period.

6.3 Reality Checks

Players can enable notifications that display session time and net wins/losses at regular intervals.

7. Prohibited Activities

The following activities are strictly prohibited:
• Using VPNs or other methods to disguise your location
• Collusion with other players
• Exploitation of software bugs or vulnerabilities
• Use of automated software, bots, or artificial intelligence
• Money laundering or any other financial crime
• Creating multiple accounts
• Abusive behavior toward staff or other players
Violations may result in account termination and forfeiture of funds.

8. Limitation of Liability

8.1 Service Availability

Woo Casino does not guarantee continuous, error-free access to our services. We are not liable for any interruptions, delays, or failures in service.

8.2 Financial Limitation

Woo Casino's maximum liability to any player shall not exceed the amount deposited by that player during the 30 days preceding any claim.

9. Intellectual Property

All content on the Woo Casino website, including software, games, images, text, and graphics, is protected by copyright and other intellectual property laws. Unauthorized reproduction or distribution is prohibited.

10. Privacy

Your personal information is processed in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions.

11. Complaints and Disputes

11.1 Customer Support

For any issues or complaints, please contact our customer support team via:
• Live Chat: Available 24/7 on our website
• Email: [email protected]

11.2 Dispute Resolution

If a dispute cannot be resolved through our customer support channels, it will be escalated to management for review. Decisions made by management are considered final.

12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of Curacao. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Curacao.

13. Termination

Woo Casino reserves the right to suspend or terminate your account at any time for any reason, including but not limited to violations of these Terms and Conditions. Upon termination, any remaining balance may be refunded at our discretion, less any applicable fees or penalties.